Refund & Returns Policy | chinatexmart.com

Thank you for shopping with ChinaTexMart. We value your trust and want you to be completely satisfied with your purchase. Please read our Refund & Returns Policy carefully to understand your rights and responsibilities.

1. Return Policy

We accept returns on eligible items within 7 days of receiving your order.
To qualify for a return:

  • The item must be unused, unworn, and in its original packaging.

  • All tags, labels, and accessories must be intact.

  • You must include the original invoice or proof of purchase.

Non-returnable items include:

  • Opened or used personal care and beauty items

  • Food or consumable products (e.g., China Green Tea, Olive Oil, Baby Oil)

  • Customized or clearance items

If your return is approved, we’ll issue a replacement or store credit as per your preference.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds are made to your original payment method.

  • Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).

3. Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Send us:

  • A brief description of the issue

  • Your order number

  • Clear photos of the product and packaging

Our support team will review your case and arrange a replacement or refund as soon as possible.

4. Order Cancellation

Orders can be canceled within 12 hours of placement if they have not yet been shipped.
Once an order is processed or dispatched, it cannot be canceled. You may still apply for a return after receiving the item.

5. How to Request a Return or Refund

Please contact our customer service team before sending any product back.
📧 Email: info@chinatexmart.com
🌐 Contact Form: https://chinatexmart.com/contact-us/

Our team will provide return instructions and guide you through the process.

6. Exchange Policy

Exchanges are available for size, color, or style, depending on stock availability.
If the desired item is out of stock, we will issue a refund or store credit.

7. Important Notes

  • Returned items must pass our quality check to be eligible for a refund or exchange.

  • We reserve the right to refuse a return if the item does not meet our policy conditions.

  • Please retain your shipping receipt until your return is confirmed.

Thank you for choosing ChinaTexMart.
We’re committed to ensuring your satisfaction and providing a secure, fair, and transparent shopping experience every time.